Return Policy
You can return any item that doesn’t meet your expectations within 30 days of the purchase date. To be eligible for a return, the item must be in its original, unused condition, with all tags intact and no alterations done.
For $15.00, you can purchase a return label from us. The amount will be deducted from your refund. If you need assistance, contact us at 888-909-0748.
Step-by-step Return Instruction
Step 1 – Email
Email [email protected]with your order number and reason for the return. We will provide you with the return instructions via email.
Step 2 – Ship
Ship the item back to us in its original, unused condition with its original tags attached, the hanger, and bag within 30 days of the purchase date for a refund.
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The original receipt or a copy inside the package is required.
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For suit/walking suit returns, ensure that all components, including blazer, pants, vest, and accessories, are included.
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No signature required service is accepted at the return center.
Step 3 – Refund
- Refunds are processed within 5 business days of receiving your return and are directed back to the original payment source. Please note that shipping charges are a non-refundable service.
- We reserve the right to refund base on the return items condition. Once refunded we do provide email notifications with the refund details. A restocking fee may be processed for packaging, handling, and any other cost during the restocking process.
- Return shipping costs are NOT covered.
- Items labeled as FINAL SALE cannot be accepted for credit or refund.
Important Notes
- Returned to sender or refused packages will be processed as return. You will receive your refund minus any shipping charge(s) involved.
- gentfashion is not responsible for any return(s) sent to any other address or item damaged or lost in the return process.
- If you accidentally send the wrong item to us for a return, please contact us as soon as possible. We cannot guarantee your item will be found and returned.
CONTACT US / EMAIL
We’re here to ensure your satisfaction. If you require any assistance or have questions about returns, please don’t hesitate to reach out:
Email: [email protected] Phone: 760-227-6588
Thank you for choosing gentfashion. We’re committed to making your shopping experience exceptional.